Shipping Policy

At Zenvora, we strive to deliver your orders as quickly, safely, and accurately as possible. Below is all the information you need about our shipping and delivery process.

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1. Processing Time

Orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information.

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2. Estimated Delivery Time

The average shipping time is 6–14 business days, depending on your location and the shipping carrier.
Please note that deliveries may be delayed during peak periods, holidays, or due to customs inspections.

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3. Shipping Method & Origin

• All orders are shipped directly from our trusted manufacturing partners in China.

• Shipping method and carrier depend on your location and the options selected at checkout.

• Customs duties, import taxes, and other fees may apply, and are the responsibility of the customer.

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4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Weight of the items

• Delivery destination

• Selected shipping method

Shipping fees are non-refundable.

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5. Responsibility During Shipping

Once the tracking information indicates that the package has been delivered, responsibility lies with the customer.

Please ensure your shipping address is entered correctly before placing your order.
Any address errors must be reported to us within 24 hours of placing the order.

We recommend using a secure delivery location and tracking your shipment whenever possible.

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6. Contact

For any questions regarding shipping or delivery, please contact our support team:
Email: info@zen-vora.com
Company: Zenvora
Registered in the Netherlands — Chamber of Commerce (KvK) No. 98279025