Privacy Policy
Privacy Policy
This Privacy Policy applies to the services of Zenvora, registered in the Netherlands (KvK No. 98279025) and can be reached at info@zen-vora.com. We respect the privacy of our customers and are committed to handling your personal information securely and transparently.
1. Information We Collect
We collect personal information you provide when:
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Placing an order
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Creating an account
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Contacting us for support
This may include:
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Full name
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Billing and shipping address
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Email address
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Phone number
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Payment information
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IP address and device information
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Activity on our website (pages viewed, interactions, referrals)
2. How We Use Your Information
We use your information for the following purposes:
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Processing and shipping your orders
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Providing customer service and support
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Sending updates, offers, and relevant information (only if you opted in)
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Improving our website, services, and marketing efforts
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Detecting and preventing fraud or security issues
3. Sharing Your Information
We share personal information only when necessary to provide our services or as required by law. For example:
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Payment providers (e.g., Shopify Payments, PayPal)
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Shipping carriers (for delivery)
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Third-party service providers assisting with analytics or marketing
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When legally required (e.g., subpoenas or court orders)
We do not sell or rent your personal information.
4. Data Retention
Your information is retained only as long as necessary to fulfill the purposes described above, or as required by law.
5. Cookies and Tracking
Our website uses cookies to:
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Improve site functionality
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Analyze visitor behavior
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Support marketing purposes
You can manage or disable cookies via your browser settings.
6. Your Rights
For customers in the U.S.:
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Access your personal information
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Correct or update inaccurate information
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Request deletion of your personal data
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Object to processing or request limitations
To exercise any of these rights, contact us at info@zen-vora.com.
7. Security
We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute protection.
8. International Data Transfers
Your data may be processed outside your country of residence, including China (for order fulfillment). We ensure appropriate safeguards are in place consistent with applicable law.
9. Contact
For questions or concerns about this Privacy Policy or your personal data, contact:
Zenvora
Email: info@zen-vora.com
Registered in the Netherlands — Chamber of Commerce (KvK) No. 98279025