Terms of Service
Terms of Service
These Terms of Service (“Terms”) govern all purchases and use of the website operated by Zenvora (“we,” “our,” or “us”). Zenvora is registered in the Netherlands under Chamber of Commerce (KvK) number 98279025. By accessing our website or making a purchase, you agree to these Terms.
For questions regarding these Terms, please contact us at info@zen-vora.com.
1. Applicability
By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms.
These Terms apply to all users of the site, including customers, browsers, vendors, and content contributors.
2. Product Information
We make every effort to ensure that product descriptions, images, and specifications are accurate and up to date.
However, occasional errors or variations may occur. Colors may appear differently depending on screen settings.
We reserve the right to correct any inaccuracies, update information, or modify product details at any time without prior notice.
3. Orders and Payment
Orders are processed once full payment has been received.
Accepted payment methods are displayed during checkout and may include credit/debit cards, PayPal, and other secure payment methods supported by Shopify Payments.
Customers are responsible for providing complete and accurate billing and shipping information. Zenvora is not liable for delays or failed deliveries caused by incorrect or incomplete information.
4. Processing and Delivery
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Processing Time: 1–3 business days
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Estimated Shipping Time: 6–18 business days, depending on destination and carrier.
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Fulfillment: Orders are shipped directly from our trusted manufacturing and logistics partners in China.
Delivery times are estimates and may vary due to customs procedures, carrier delays, or other factors beyond our control.
Customers are responsible for any applicable customs duties or import taxes in their country.
5. Returns and Cancellations
Please refer to our Return Policy for detailed conditions regarding returns, exchanges, and cancellations.
To initiate a return or cancellation, please contact info@zen-vora.com within the time frame stated in the Return Policy.
6. Liability
Once a shipment is marked as “Delivered” by the carrier, Zenvora is not responsible for loss or theft of the package. Please verify your shipping address carefully before completing your order.
To the maximum extent permitted by law, Zenvora shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.
7. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of Zenvora or its licensors.
No material from this website may be reproduced, distributed, or used for commercial purposes without our prior written consent.
8. Complaints and Customer Service
We strive to provide excellent service.
If you have a question, concern, or complaint, please contact us at info@zen-vora.com.
We aim to respond to all inquiries within 5 business days.
9. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of the Netherlands.
However, we adhere to U.S. consumer protection principles for customers residing in the United States.
Any disputes arising from or related to these Terms shall be submitted to the competent court in the Netherlands, unless otherwise required by applicable consumer protection law.
10. Changes to These Terms
We may update or modify these Terms at any time to reflect changes in our practices, operations, or legal obligations.
The updated version will always be posted on this page with the revised date.
11. Contact
Zenvora
Email: info@zen-vora.com
Registered in the Netherlands – Chamber of Commerce (KvK) No. 98279025 Business Address: Sluiswacht